Privacy policy

This policy explains how Alden Cyber Compliance LLC ("Alden", "we") handles personal information collected through aldencyber.com and through our other contact with prospective clients and referral partners. Questions go to brian@aldencyber.com.

What this policy covers

This website, our forms and booking calendar, emails and calls with people considering working with us, and our marketing emails. It does not cover information we handle for clients under a services agreement. That work is governed by the agreement, which sets out how we access, protect, keep and return client data.

Information you give us

• Contact form: your name, work email, firm, industry, number of people at the firm, how you heard about us, the topic of your request and anything you write in the message.
• 12-point self-check: your name, work email, industry, your answers and your score.
• Booking a call: your name, email, the time you choose and any notes you add.
• Email and calls: whatever you choose to tell us.

Please don't send us your clients' personal information, account numbers, Social Security numbers or passwords through the site or by email.

Information collected automatically

• Campaign details. When you arrive from an ad or a tracked link, your browser's local storage keeps the page you landed on, the referring site, campaign tags (UTM parameters) and Google's click identifier (GCLID). They are attached to any form you submit so we can see which campaigns lead to conversations.
• Your cookie choice, stored in your browser so the banner doesn't reappear on every page.
• Analytics and advertising measurement. Where enabled, Google may set cookies or similar identifiers to count visits and ad conversions.
• Technical logs. Our hosting provider records standard request data, such as IP address, browser type and pages requested, to deliver and protect the site.

Cookies and your choice

The banner at the bottom of the site lets you accept or decline analytics and advertising cookies. In the European Economic Area, the United Kingdom and Switzerland, they stay off unless you accept. Elsewhere they are on unless you decline. To change your choice, clear this site's data in your browser and reload the page; the banner will appear again.

How we use it

• To reply to you, schedule and hold calls, and prepare proposals.
• To send the self-check results you asked for.
• To send occasional emails about our services and new articles. Every one has an unsubscribe link.
• To see which pages, searches and ads lead to enquiries, including reporting conversions to Google Ads.
• To keep the site and our systems secure and to meet our legal obligations.

We do not sell personal information, and we do not use it to make automated decisions about you.

Who we share it with

Only service providers that run parts of our business for us, under contracts that limit how they use it:

• Webflow, which hosts this site and receives form submissions.
• HighLevel, our CRM, for email, scheduling and follow-up.
• Microsoft, for email, calendar and Teams meetings.
• Google, for analytics and advertising measurement where enabled.
• Automation and payment providers that pass information between these systems or process client invoices.

We may also disclose information when the law requires it, to protect our rights or someone's safety, or as part of a merger or sale of the business, in which case this policy continues to apply.

Text messages

If you give us a mobile number and agree to receive texts, we use it only for scheduling and follow-up about your enquiry. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. We do not share mobile numbers or text-messaging consent with third parties or affiliates for their marketing.

How long we keep it

Enquiry, self-check and booking records are kept while we are in conversation with you and for up to three years after our last contact, then deleted. Records that become part of a client relationship are kept as the services agreement requires.

How we protect it

We protect your information with the kind of controls we set up for clients: multi-factor authentication, managed devices, and access limited to the people who need it. No system is perfectly secure; if a breach affects your information, we will tell you as the law requires. More detail is on our Security and trust page.

Your choices and rights

• Unsubscribe from marketing email with the link in any message.
• Decline analytics and advertising cookies in the banner.
• Ask to see, correct or delete the personal information we hold about you, or ask us to stop using it for marketing, by emailing brian@aldencyber.com. We respond within 30 days.

Depending on where you live, local law may give you further rights. We honor them where they apply and won't treat you differently for using them.

Children

This site is for businesses. We do not knowingly collect information from anyone under 16.

Where information is processed

Alden is based in Florida, and our providers store information mainly in the United States. If you contact us from outside the U.S., your information will be processed in the U.S.

Changes

We will post any changes here and update the date at the top of the page.

Contact

Alden Cyber Compliance LLC, Orlando, FL. brian@aldencyber.com